WHAT CUSTOMER SAYS
" I tend to hire or chat further with the Pro who has provided the personalized quote and shown his/her qualification. "
Coco Chan, Dance Lesson
Five Tips to win the customer at first impression
1. Greet customers by name
Example: Hi Coco! My name is Nacy and I would love to share with you why our dancing school is the best option for you.
2. Show you're qualified
Example: I have been teaching yoga for over 14 years and completed the 200 hour Power Yoga Teacher Training at Core Power Yoga in 2010.
3. Address and answer all of the Customer’s questions and their specific needs
Example: Hi Jojo, based on your request detail, I have selected three types of the design for you, let me know which one fits you the most. Thanks!
4. Use follow-up question
Most of the customers aren't sure of their needs when they submit a service request. As a professional, you must ask questions to better understand their needs and requirements to ensure it's a mutually beneficial transaction.
5. Give a reasonable price estimate
It's best to offer a quote that matches the industry norm. If your quote is higher than the norm, make sure to explain your merits!
6. User customer's preferred language
Some of the customers might only able to read Chinese or English, make sure you check the service request answer and write the quote in their preferred language.
|How to Price your Quote?|
Use this option if the price is calculated per hour, remember to include the minimum hour if it applies.
2. Total price
Use this option when it's fixed price projects.
Use this option when you need more information from the customer before giving out the actual price. Be sure to explain what information you need in your quote message.
Ready to update your quotes to increase the win rate? YES