Mark Twain once said, "A person with a new idea is a crank until the idea succeeds." This is the perfect description of the life story of our Top Pro, Oscar.
When Oscar was a year 1 student at the Hong Kong Polytechnic University, he started a new tutorial platform because he did not want the tutors to go through what he went through. Oscar wanted to provide a fairer environment for tutors and better matches for students. No one supported at first, but investors started to show interest after years of effort. He declined offers that are worth a few million dollars just so he can keep his ideals. It took 2 years of hard work to gain fruitful accomplishments.
There are Many Different Tutor-Student Matching Platforms in the Market, Why Have You Decided to Start TutorDuck?
My personal experience inspired me to do so. I still remember the time when I was a year 1 student, I wanted to earn some extra money, so I started tutoring students through an intermediary platform. But this experience changed my view on this industry.
All the intermediary platforms take the tuition fees from the first 2 weeks as agency fee, meaning that if I teach 3 times a week, all the money I earn from the 6 lessons in those two weeks will be paid to the agency. I have also met parents who told me they would like to try other tutors after 2 weeks. I was shocked. What does that mean? It means that the platform took all my income and I was working for nothing for two weeks.
Since then, I was determined to start a new platform, TutorDuck, and only the first lesson is charged as agency fee. I believe this is fair and reasonable for the tutors. TutorDuck has over 2000 tutors after its operation for six months. There are over 2000 successful matches.
Have you Encountered Any Difficulties when You First Started TutorDuck?
Haha, basically everything. A lot of people did not support me when I first started. So I overcame everything without support. I learned how to set up a website by watching Youtube tutorials, wrote the content and did social marketing all by myself, recruited tutors through different channels, organised promotion activities to attract students etc.
I have worked really hard since I was in year 1, and there are finally some results. I have enough capital to expand the operation team. We can provide better matches for students and tutors as we become more systematic.
How Does HelloToby Help You with Your Business?
HelloToby mainly helps TutorDuck to get in touch with different students, bringing us more and more customers every month. And I can change my information whenever needed, so whenever a match fails, I can make improvements based on the feedback. This increases the rate of successful matches. From August 2017 to June 2018, we have over 150 students from HelloToby. Around 40% of our customers are from HelloToby.
What is the Secret to Your Success Achieved in HelloToby? What Advice Would You Give to New Experts?
There is no such thing as free lunch. If you want customers, take good care of your business. I think the most important factors for customers to like us are follow-up efficiency, service attitude, and diversified pricing.
HelloToby provides different ways to give quotations. They give quotes manually and provide monthly pass as well as InstaQuote. As a new expert, you can first understand which method is the most suitable for your service. Then choose the right method to give quotes.
Put time and effort into your quotations. I tried looking for experts on the platform, some of the quotations are not really professional, such as "Hi, I can help you at $3000, if you need help please contact at XXXX XXXX". Then he/she would expect that customers want to hire him. Customers receive more than one quotations, if yours does not stand out, the customers would skip it. Always remember, you are not the only one choosing the customers. I normally would start with general quotations, so customers can learn about my service and strengths, then I will contact them individually, and provide more specific information and quotations.
Lastly, introduce yourself clearly when you contact customers through WhatsApp or phone call. Since there are a lot of phone call scams, you should tell the customer that you receive his/her enquiries through HelloToby. Customer will trust you and be more willing to talk to you. Be polite and even if you do not get hired, you promoted your service anyway. Leave good impression, so people will think of you when they or their friends need help.
How Did You Stand Out from the Crowd and Become A Top Pro? And What Are The Characteristics?
There is no success recipe. We are attentive when we follow up and listen to students' needs. Through active communication, we try to match students with different tutors of different styles.
We constantly improve our service quality. We would WhatsApp students after the first lesson and collect their opinions. Then, we adjust the tutoring style to let students learn more effectively.
Even if the students no longer need our services, we would still care for them, and provide monthly study tips to help them attain good results.
What Are the Frequently Asked Questions?
How Can A Customer Receive Your Quotations?
TutorDuck provides tutorials for different subjects, such as Mathematics, History, Biology, Liberal Studies, Chinese, Geography, Primary Schoool tutorials, Academic Tutoring, Math Olympiad Tutoring etc. If you want to get free quotations from our tutors, click the "Get quotes" button on the profile, we will contact you shortly!