The heart changes with the environment. Mr Yau prepares the perfect place for you!
Our Top Pro, Mr Yau, was an interior designer who creates comfortable spaces for his customers. He gave up his cosy office and decided to work on a construction site. He started low and learnt step-by-step. He paid all the hard work, just so he can deepen his understanding of every part a construction. He made sure that every part of the process, the materials and techniques are the best in effect and quality.
What is the Biggest Satisfaction You Gain from the Job?
The most satisfying thing in interior design and construction is to solve problems for my customers. I still remember that a customer called me for urgent service. We made arrangement immediately so the customer can rest that night. The customer was very grateful for our efficiency and care. As an expert, I am very glad that customers think of me when they face problems.
Why Did You Choose HelloToby in the First Place?
When I first got in touch with HelloToby, I love the variety of services provided on this platform. Since my company is a one-stop house service, which includes interior design, home renovation, cleaning, relocation, installation, customized furniture assemble or disassemble, we decided to get in touch with different customer groups through HelloToby.
Besides, I feel that HelloToby is innovative. For example, they have programmes like monthly pass, InstaQuote, and Task centre to make user experience better. This is the same with my team - we would also like to improve the quality of our services and bring the best user experience to our customers.
How Does HelloToby Help You with Your Business?
HelloToby has a large customer network, which makes all sorts of requests possible. Our one-stop service has been a great match with HelloToby, meeting the requests of many customers.
Other than this, HelloToby has a personalised system, recommending experts to customers according to their needs, and the experts can give quotations to customers according to their speciality. This is one of HelloToby's characteristics. We appreciate this function, as it also increases our business.
How Many of Your Customers Come from HelloToby?
Starting from November 2016, we use HelloToby to get in touch with different customer groups. We have found 160 customers. Around 40% of our customers come from HelloToby.
What is the Secret to Your Success Achieved in HelloToby? What Advice Would You Give to New Experts?
There is only one secret: Do Your Best. It includes caring for each customer, actively training each team, and teaching them that customers should be the priority. We aim to hit 101 out of 100.
Our team would not stop improving our service quality, setting short-term, mid-term, and long-term goals and challenges. "There is no the best, there is only better", this applies to both new and old experts. Providing good quality service is the only way to be an excellent expert.
What Are the Frequently Asked Questions?
Customers usually ask questions about solving some home problems after they receive our service. Our team would answer in details, so the customers would know more about their house and have their problems solved thoroughly. If you want to learn more about it, go check out the Q&A section on my profile!
How Do You Stand Out from the Crowd and Became A Top Pro? And What Are The Characteristics?
We aim at carefully following each case and listening to customers' opinions and requests. We hope to provide them with an ideal house.
We provide 24-hour, customer-oriented services, and try to plan time for customers. We try to be efficient, professional, and attentive. In order for each customer to trust us and have a good experience, we improve our service quality constantly and expand the variety of my services.
Furthermore, the reviews and ratings reflect our service quality, and a lot of past customers rehired us. Our team's idea aligns with the service we provide - this is our core value.
How Can A Customer Receive Your Quotations?
If you would like to get my free quote, please click on our profiles, Get quotes, we will contact you shortly.