【Pet Grooming】Giving Them a Woof-derful Experience

Someone once said, "They do not know the feeling of being blessed, yet they can read your happiness; they do not know sadness, yet they hear your broken heart. They guard you quietly and bring you the best blessing they can give. Treat them well! They are our pets but still needs our love."

I improve myself because of love! This line fits one of our Top Pros perfectly! Fey loves pets, so she spent every day with them, and even went into pet grooming business 3 years ago. She is determined in bringing pets a wonderful experience.

Why Did You Become A Pet Groomer? 

I received a level 2 pet grooming qualification in 2007, and also won pet grooming group B competition. But back then I was not into the pet grooming industry yet. I continued working in the service industry, such as banks, SPCA, and hospital. And I finally came to a conclusion that the pet industry is more suitable for me. 

I have loved animals since I was little - not only cats and dogs but also other animals. Due to lack of experience in the pet industry, I decided to work in a pet shop. After a while, I realised the pet shop cannot provide a good living environment for the animals. For example, there are too many dogs and the groomer cannot devote too much time and effort to each of them. They don't even have time to help the dogs to relax when they are anxious.

I resigned from the job and started providing on-site service. I have more time to make each of them cute. I signed up for advanced studies during that period. I got Bronze Class Certificate of Accreditation issued by PSIA in Japan last year. I went back this year and got the Silver Class Certificate of Accreditation. I hope to improve my skill set and make your pets presentable and nice. 

Why Did You Choose HelloToby in the First Place?

I learnt about HelloToby from my friend. And I learnt that I can expand my customer base using this platform. HelloToby provides free credits at the beginning so I decided to give it a try. I got new customers during the trial, so I think it was pretty nice. I started using HelloToby in October 2016, and now half of my customers are from HelloToby. Some of my customers were introduced by their friends were my clients before.

How Does HelloToby Help You with Your Business?

HelloToby has a wide variety of users, who are constantly looking for services. So, this is my chance of increasing my customers. Other than that, HelloToby interviewed me about the 7 Problems Pets Have. After the interview is posted, a lot of the customers have asked me for free quotes, so HelloToby does help me a lot!

What is Your Secret for the Success Achieved in HelloToby? What Advice Would You Give to New Experts?

I think the secret to success is to have a very clear profile. Customers will know about your background and experience. They can even look at the pictures you posted. They will hire you if they are satisfied. So it is important to put pictures. Lastly, the quotations should be reasonable, avoid setting it too high or too low. 

What Are the Frequently Asked Questions?

Other than enquiries on price, customers usually have the following questions: 

1. How long does it take?

Normally, a good dog will only take around 2 hours to finish the grooming process, which includes a shower and half hand scissoring. If the owner prefers full hand scissoring, it takes 3 hours. If the dog is easily irritated when you touch its sensitive parts, that will take even more time.

2. What do I need to prepare? 

Basically, a table, a towel for the dog, and shower gel (if any).

3. Is it okay to let puppies take a shower even if they haven't received all injections?

Showers are not recommended if your pet has not undergone all injections. If your puppy got dirty because of faeces, you can do so. On-site services saves you from bringing your pet outside, and all tools are sanitised every day. As long as you keep the room warm, it can take a shower even if it hasn't received all injections.

How Did You Stand Out from the Crowd and Become A Top Pro? And What Are The Characteristics? 

I am patient and honest. Most dogs would not sit patiently for grooming. As a pet groomer, I am very patient with them, so I can slowly shape them into adorable dogs. 

I plan sufficient time for every pet grooming service. It is to make sure that I do things properly without having to rush to the next booking. 

The price I charge is very reasonable, and there are no extra charges. I have heard that some pet groomers would suggest owners to pay for unnecessary service, just so they can earn more, such as suggesting purposeless spa services.

How Can A Customer Receive Your Quotations? 

If you want me to groom your pets, check out my profile, and click "get quotes" to get my free quotations. 

My timetable: 10:30 earliest, 18:30 latest

Since there are a lot of bookings, please make your booking one month in advance. I look forward to receiving your request!

			【5-Star Rating】Fey arrived on time. She was very accommodating to my tiny bathroom. She took time warming up my 15-year-old dog, and she was quick yet very gentle. Fey constantly communicated with and complimented my dog, and she was at ease with Fey and she was very relaxed afterwards. My dog was very fluffy and clean, trimmed lightly and neatly. And I loved that Toby didn't use any perfume on my dog.
Anna
			【5-Star Rating】Fey is gentle with my Maltese puppy who's only 4 months old. She works fast and is very knowledgeable. Even when my puppy started to bite her when she's being detangled, Fey dealt with her with a firm hand and continued. I'm satisfied with her service👍
Cristania

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