You can have more than 1 phone, but you can only have 1 copy of memories. When phones broke down unexpectedly, people tend to look for a mobile technician to fix their phones and recover the backup.
We have Top Pro -Mr. Wen Gwong here today that has saved the lives of thousands of phones, preserving precious photos and documents and saving people the trouble to get a new phone.
Mr. Wen Gwong is a computer repair technician 5 years ago and got the chance to learn how to repair phones one time. His interest in phone repair developed over time, he feels content whenever customers express their thanks to him after he hands over the fixed phone. He was rated as one of the Top Pros on HelloToby due to his service quality, leaving him with amazing reviews from many customers.
Why did you choose HelloToby?
Around April 2018, I received a phone repair request from one of HelloToby’s staff and got in touch with the company. They found me on Facebook and thinks that my service charge is very reasonable, they were impressed how fast we were able to arrange on-site repair, and the service quality is guaranteed. The staff persuaded me to use HelloToby’s service to reach out to more customers.
Currently, how many customers are gained from HelloToby?
In the past 10 months, we received around 200 service requests from clients, which has increased from 5% to 15% (clientele portion). There is around 15-17 customers per month.
As a Top Pro at HelloToby, do you have any recommendations for new pros?
To be honest, there is nothing more than offering fair price, high quality repair, and after-sale follow-up service. If you put in the effort, the customers would respect that and give me an honest review. Although it is not guaranteed that I have margins for profit in every case, I still would give clients advice and debug solution for free when they approach me. If the issue is still unresolved, then I would provide quotation and propose availability for repair.
How do you stand out from the crowd among all other pros? What is the biggest selling point of your business?
I actually don’t know how I got such high reviews compared to other pros. I think it’s because I only use original parts and offer reasonable price. Never scam customers or use unreliable parts. Being honest is key and it reflects in your work. Besides, I try the best to cooperate with the customer about time and location. No matter how far they are located, I arrived early every time and get prepared.
Any interesting experience?
There was once a client that dropped his phone down the toilet, he found me online and called me crying for help. I first asked him whether he thinks getting back a function phone or being able to recover the information in it is more important. He replied the later, he was fine with not being able to fix the phone. As it was late at night and his phone would not reboot, I taught him to use clean water to rinse the phone and then place it around dehumidifier, damp crystals. The next day, I was able to fully repair the phone and recovered the information in it!
How can customers get your service quotation?
Customers can describe the issue as clear as possible on the request form, I can offer repair service with the respective parts and a small amount of repair fee.
|[5-Star Review] I decided to hire him when I saw the positive comments. Not going to lie, I was a bit worried in the beginning. After since I saw his professionalism and patience, I was really impressed with the quality and inexpensive price! I finally understand how he got such great reputation in the industry. Would recommend him for phone repair. Thanks again!|
|[5-Star Review] Flexible appointment time, fast and relatively cheap. My old phone works like a new one, and recovered all my files!！|