Service providers are required to buy credits in order to send quotes or respond to inquiries about your Listing Service from potential Customers. The number of credits required is based on the value of the job and the competition in your market. Each Toby Credit costs HK$2 (NT$ 7.6), but discounts are available when purchasing credits in bulk. Detail please refer to Toby Credits
How Do I Buy Toby Credits?
1. Log in to HelloToby App and switch to Service Pro interface
2. Click "My Account" and "Manage Toby Wallet"
3. Click "Top up"
4. Select the credit pack that most suit you, the more you buy the cheaper it is
Using the website or Android app to buy credits, it's 30% cheaper than the iOS app. We accept all major credit cards. For bank transfer, please contact our team for more details.
Based on the price showing on Website version and transfer the amount to the following bank:
Bank Name: HSBC
Bank Account Name: 848-867248-838
Bank Account Name: Hellotoby Technology (HK) Ltd
After transferring the money, please send the bank transfer receipt and your account details (registered email address or phone number) to email@example.com. The credits will be added to your account in around 1 business day.
General Refund Policy: All sales of Toby credits are final and non-refundable.
Refund Policy for Quotation: If a customer hasn’t viewed your quotation within 48 hours and the service Pro has not checked the customer's contact number, we will return the used Credits in the quotation to your HelloToby account in the next 24 hours. Quotations made with free Credits do not apply to this policy.