【Limited Time Offer for 12-Time Home Servcie Packages】Redeeming HK$100 Supermarkets' Gift Coupon

Promotion Period:

From 00：00 06th May to 23:59 31th May 2019

Offer Eligibility: 

Customers who have formally placed an order of 12-Time Home Cleaning Package through Toby App or Website during the stated promotion period, AND have received “Booking Confirmation” email from Toby is entitled for the offer (HK$100 Supermarket Gift Coupon)

Redemption Procedure:

1. Please go on to  Toby Website or Toby App on Mobile to purchase 12-Time Home Service Package during the promotion period.
   
   
2. After you completed filling in booking & credit card information online and clicked “Confirm”, you will receive an email to confirm the submission of booking successful.
   
   
3. Toby will start the matching process, and you will receive "Booking Confirmation Email".
4. Within 10 days after receiving the "Booking Confirmation Email", you will receive another email of "HK$100 Supermarket Gift Coupon Redemption".
   
   
5. Please go to the designated location stated in the redemption email to redeem the HK$100 Supermarket Gift Coupon by presenting the redemption email (Electronic or hard copy version)and HKID card, or reply the redemption email to request for mailing the supermarket coupon to your service address.  The redemption shall be finished in 30 days (including the date of receipt) upon receipt of the redemption email. 
   
   
6. You will be regarded as foregoing your right to redeem the offer if you did not finish the  redemption after 30 days (including the date of receipt) upon receipt of the redemption email

Terms and Conditions:

1. Customer will only receive one email per order for 12-Time Home Service Package, and only one HK$100 Supermarket Gift Coupon can be redeemed per order.
   
   
2. Customer will be regarded as foregoing the right to redeem the offer if he/she did not redeem the offer after 30 days (including the date of receipt) upon receipt of the redemption email.
   
   
3. If customers choose to redeem the supermarket gift coupon by posting, customers agree that the use of the post is at their sole risk. Toby will notify customers once the supermarket gift coupon was sent via email. Toby will not handle any case regarding losing track of the coupon.
4. In case the customer has submitted an order cancellation request after they have redeemed the “HK$100 Supermarket Gift Coupon” Offer, he/she must return the HK$100 Supermarket Gift Coupon to the designated location stated in the redemption email in person or by post, in 3 days (including the date of order cancel request submission)upon the submission of order cancellation. Or else, Toby has the right not to refund HK$100 from the order payment as a substitution.
   
   
5. In case Toby fails to assign a helper for at least the first service (to all services included in the package) AND customer has not redeemed the offer, Toby will notify he/she and he/she can suggest a new service date and time and order will be returned to matching stage, or he/she can demand cancellation of the authorized payment without any administrative fee charged. 
   In case HelloToby fails to assign a helper for the remaining services AND customer has already redeemed the offer, Toby will notify he/she and he/she can suggest a new service date and time and order will be returned to matching stage, or he/she can demand order cancellation and the charge for remaining unconsumed services will be refunded without any administrative fee charged. However, (3) of this Terms and Conditions is still enforceable in this case, and the customer must return the HK$100 Supermarket Gift Coupon, or else, Toby has the right not to refund HK$100 from the order payment as a substitution.
   
   
6. The offer is only valid for 12-Time Home Service Package Orders placed from 00：00 6th May to 23:59 31st May 2020 and is matched successfully the first service (or some of the services to all of the services in the package). 
   
   
7. Regarding any dispute arising from the offer, the decision of Toby shall be final and binding.
   
   
8. Toby reserves the right to terminate, suspend or alter the above offer, or revise, add or remove any terms and conditions from the above terms and conditions at any time without prior notice.
   
   
9. The Offer is only valid in regions of Hong Kong.
   
   
10. In the event of a discrepancy or inconsistency between the English and Chinese versions of these terms and conditions or other materials in connection with this Promotion, the Chinese version shall prevail.