Mr. Wong stands out as a professional plumber with his affirmative and strong attitude. Mr. Wong provides plumbing service since 2014. Among the 5 years of plumber training, Mr. Wong becomes HelloToby’s Top Pro with straight 5-star reviews for his honesty and reliability. Not only serving customers, Mr. Wong has a mission – “I want to change people’s mind on the plumbing industry.”
About Mr. Wong
Mr. Wong was working in his parents’ company before he planned to develop his own career path. He then worked in a mechanical hardware store for over 10 years. Until 2014, Mr. Wong changed to the plumbing industry and opened his own company on April 2019. Not only focusing on plumbing service, the company is expanding to renovation services to satisfy various needs of customers.
Mr. Wong understands customers’ needs, so do HelloToby. He insists understanding the whole process and details of plumbing service, such as exact location, before sending any quotations. He even tried to teach customers some plumbing knowledge in order to deeply understand the service details. “I was hired for repairing a leaking toilet. When I arrived the location, I was told that the customer has been quoted by other plumbers. The job went to my hand because I taught him to conduct a simple test for the location of water seepage, which no other plumbers were doing this. This little step made the customer chose me”, said Mr. Wong. Instead of sending out generic quotations and charging extra fees during renovation, Mr. Wong understands customers’ need and makes customers feeling being treated importantly, insisting his motto – “you get what you pay for”.
HelloToby also works hard to help solving various issues of our Pros. No matter what issues or problem our Pros are facing, HelloToby provides suggestions and solutions on better utilizing the platform. “Peter in HelloToby taught me skills on improving my user-experience here, including how to write my introduction, and how does the platform function, etc. Those information helps me a lot.” HelloToby also tries to balance and fulfill both customers and our Pros’ needs and walks with you.
2014, Mr. Wong firstly joined the plumbing industry;
October 2017, he joined HelloToby;
2019, he opens his plumbing and renovation company.
How did Mr. Wong change from a mechanical hardware worker to a plumber? “I worked in mechanical hardware store. I was paid not bad in the industry but the salary was still insufficient for the family”, said Mr. Wong. In fact, the Wong family was expecting a new baby boy in 2014. For a better environment for the family, Mr. Wong quitted the mechanical hardware store and changed to be a plumber which is believed to have better benefits. It is, however, not an easy way to quit and change job field after 10 years. At that time, Mr. Wong only got 70% of salary of the previous mechanical hardware job. With his hard work and good attitude, he got a salary increment and the increment exceeded the previous salary within a year. How can Mr. Wong get such rapid increment? “Don’t be afraid of getting dirty. You will get what you work for.”
Become a HelloToby Pro
Mr. Wong also hesitated when newly joined HelloToby, as “not many people are willing to spend money on renovation and repairing”. He points out that many Hong Kong people will only find any repairers until the item completely broke down and would have to change a new machine. In fact, if customers are willing to maintain and fix the machine regularly, it might end up cost less than changing a new machine. Mr. Wong did not expect a lot from HelloToby, “my wife knew HelloToby from friends and recommend it to me. I gave myself a week to try. I took a-week leave from the company and spent all time to work on HelloToby. If the result is not good, I still have a way to go back.” This started Mr. Wong’s life of being a self-employed plumber.
During these 2 years of Mr. Wong being self-employed, he also tried other relevant application but “HelloToby is the most user-friendly, comparing with other apps require a long period of time being focusing on”. Also with the Monthly Pass, he can send quotes to as many requests as he finds suitable, which greatly broadened the source of customers. Not only HelloToby supports Mr. Wong in his career, the Wong family also stands by him. “After some busy years of my wife taking care of the 2 young kids, I will have to arrange my schedule better for the family”, said Mr. Wong with bright eyes.