Sam hung a warmer-than-summer smile on face throughout the interview that melted everyone right away. You will never tell how “happiness” and “work” can be such related until you meet Sam.
Sam was an automobile repairer, but soon he did not find himself interested in auto repairing and soon switched to be a porter. Now, Sam is a professional porter and owner of a relocation company.
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On the day of interviewing Sam, there was a warm, bright sunshine on sky, so do on Sam’s face. Sam is optimistic and passionate, not only to his friends and family, but also to his employees, customers and everyone, including us. “Customers’ smiles make you happy”, Sam said, so do I believe Sam’s smile delighted everyone. Sam mentioned a relocation job hired by a single mum – relocating an old and fragile bed frame. Sam had to separate the compartments of the bed frame but he believed those compartments were too fragile and soft to be assembled again. Sam considered the financial background of the customers, and decided to help the customer reinforcing the bed frame so the family did not have to risk the danger or spend further for a new furniture. “It is important to help others”, Sam tries his best to solve customers’ problem. HelloToby has the same insist – provides the best service with our Pros.
Both customers and staffs are important for a company. Sam treasures his team a lot. “We cannot move furniture with only one person”, Sam jokes. Relocation furniture, in Sam’s eyes, does not only focus on being able to move, but also being comfortable and safe. “Everyone is limited. Considering their own safety, porters should not be reluctant to work and be overloaded”, Sam said. With such belief, Sam arranges sufficient manpower to each job and fully believes in the team. His team grows from a few staffs to today a a-dozen-people company and develops a good relationship with HelloToby. Customer service team of HelloToby finds Pros the best solution when customers and Pros face any issues. HelloToby and Sam share the same belief – do the best to everyone. “Do not be afraid of being taken advantage. We cannot earn all the money”, said Sam.
No one can earn all the money, but Sam also works hard and is willing to do everything to serve all customers by heart. HelloToby with a broad and wide range of customers is able to offer Sam a great increment of customer source. All customers are able to leave their review, so other customers are able to understand more about and be confident to the service provider.
Sam has been working hard for over 10 years in relocation company. He participates in every steps ranging from sending quotations, driving, packing and moving. He works hard not only for the company, also for his family. With great support by his wife and friends, Sam remembers “I tried to work late until 10pm, 11pm, not to say I don’t have any family days on weekends”. Recent years, Sam becomes more flexible as his company is gradually stabilising. He is able to arrange his jobs better and spends time with the family every evening. Sam, the porter not only moving furniture, also brings happiness.