Mr. Yau deeply understands that many Hong Kong people are very concerned about home services, but we are usually less willing to manage one by one. Therefore, Mr. Yau established his company providing one-stop home services, not only interior design, his profession; also includes renovation works, home cleaning, office cleaning, moving house handling, drilling installation, furniture ordering, furniture decoration, cleaning after renovation, etc.
"For our team, the title of being Top Pro is undoubtedly a recognition of quality service." Being selected as Top Pro is a proof of the quality of expert services. We can use the title to promote the team and increase the exposure rate in Toby. With a deeper understanding of the background and strengths of the Pros, it is easier to find quality service Pro with different services and needs. Customers will also have greater confidence in Pros, reducing their anxiety of recruiting by an online platform. Mr. Yau’s team received more orders since becoming Toby’s Top Pro. They have more capital to expand the team’s business and recruit talents from different departments and professions, including those who have already obtained professional qualifications or hold relevant certificates. "I was awarded the title of Top Pro in Toby, and the order was significantly improved. Our team now has gained more experience and has enabled us to process orders more systematically."
Mr. Yau’s team has also purchased more sophisticated equipment, hired employees with more professional certificates and relevant experience qualifications, and also trained the team to be more professional in service.
Mr. Yau's team will also ask customers for their opinions and suggestions on the quality of service. "With the "customer-oriented" mentality, our team attaches great importance to communication with customers." Therefore, his team set up a customer opinion form for the customers scoring from each detail after the service, so that the team can more direction to review and improve the quality of the services, step by step to pursue progress and breakthrough.
"We have improved the service quality of the company last year and are working hard to develop the existing service quality step by step, giving each customer of Toby a better service experience and increasing the confidence of guests in Toby and our team." The rich service experience enables them to customize the most suitable solutions for new customers. Learning from the experience and improving efficiency, Mr. Yau and Toby has improved the services this year and launched different plans for each person for customers’ better experience.