**The following terms and condition only applied to the tutoring case matched by Toby Lesson staff**
How does Toby Lesson charge?
1. When the two parties (student and tutor) are matched, the client will pay Toby Lesson for the first two lessons' tuition.
2. Tutor will not be paid for the first two lessons. The fee collected by Toby Lesson is considered as the referral fee of a tutoring case. The client does not need to pay extra tuition to tutor.
3. After the first lesson, the client can decide whether continue to hire that tutor.
4. If the client is pleased with the tutor and decided to continue, he/she will pay the tutor directly starting from the third lesson.
5. The tuition should be the same as the first two lessons.
How is the referral fee being calculated?
Toby Lesson will charge the tuition of the first two lessons for every successfully matched case.
E.g.
Lesson duration: 2 hours | Hourly rate: HK$100
Referral fee charged: $100(hourly rate) x 2hrs(duration) x 2(first two lesson)= HK$400
The lesson duration subject to the duration agreed by the parent/student committed with Toby Lesson. Even client or tutor absent from the lesson or reschedule the class, the referral fee will not be deducted or increased.
Who will provide the teaching materials for the lessons?
After a successful match, the parent/student and the tutor will receive each other’s contact. The two parties can discuss the teaching material. In the first two classes of tuition, Toby Lesson suggests that tutors should make use of the textbooks and homework that students have to understand the level of students. If the tutor or parent already has other materials, they can use them directly if there is a consensus.
What should I do if I would like to cancel the tuition after I accepted it?
The tutor needs to notify the parent/student and Toby Lesson staff immediately.
If the tutor suddenly requests to cancel the tuition (regardless of the reason (including illness)) within 24 hours before the tuition start, Toby Lesson will charge the tutor an administration fee of HK$200 cancelation fee + one lesson tuition.
E.g.
Lesson duration: 2 hours | Hourly rate: HK$100
Total administration fee: $200(cancelation fee) + $100(hourly rate) x 2hrs(duration)= HK$300
If the tutor requests to cancel the tuition (regardless of the reason (including illness)) within 24 hours before the tuition start, Toby Lesson will charge the tutor an administration fee of HK$100 cancelation fee + one lesson tuition.
E.g.
Lesson duration: 2 hours | Hourly rate: HK$100
Total administration fee: $200(cancelation fee) + $100(hourly rate) x 2hrs(duration)= HK$300
All administration fees must be settled within 72 hours after the tutor requests to cancel the tuition.
What should I do if I would like to stop the tuition after the first lesson?
The tutor needs to notify the parent/student and Toby Lesson staff immediately.
Toby Lesson will charge the tutor an administration fee of HK$200 cancelation fee + one lesson tuition.
E.g.
Lesson duration: 2 hours | Hourly rate: HK$100
Total administration fee: $200(cancelation fee) + $100(hourly rate) x 2hrs(duration)= HK$300
All administration fees must be settled within 72 hours after the tutor requests to cancel the tuition.
Why Toby Lesson needs to charge me if I drop the tuition?
Toby Lesson has provided sufficient information for tutors to understand the tuition. Tutors should only accept the case after full consideration. Tutors abandon tutoring cases after confirmation will make parents/students lose their confidence in Toby Lesson and affect the reputation of Toby Lesson. Therefore, Toby Lesson needs to charge the above-mentioned administration fee.
If I am unable to teach during the first two lessons, can I ask my friend for a substituion?
In any case, tutors are not allowed to find other people to substitute for lessons on their own. If the tutor is unable to make tuition due to some circumstances, please notify Toby Lesson staff. Tutors are not allowed to make any decisions on their own, including canceling tuition or finding someone else to take the lesson on their own.
Comments
0 comments
Please sign in to leave a comment.