Forget/ Change password

In this article, you will find:

1. Forgot Password: Web Users

2. Forgot Password: App Users

3. Change Password: Web Users

4. Change Password: App Users

 

Forgot Password: Web Users

1. Go to Toby and Click “Login” at the top right corner of the page

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2. Click “Forgot Password

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3. Enter your phone number/ email address, click "Reset Password" to receive a temporary password via SMS/ Email (*Temporary password is only valid for 24 hours, please reset a new password for permanent use asap)

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4. The message will pop-up after your click, select "Return to main page"

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5. After receiving the temporary password, input it to log in (please log-in with the phone number/ email address as user id depends on the way you receive the temporary password)

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6. Change to the new password once you log-in (You can refer to:  Change Password: App Users )

 

Forgot Password: App Users

1. Visit Toby Pro App and click "Next"

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2. Click "Log in/ Register"

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3. Click "Forget Password"

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5. Enter your phone number/ email address, click "Reset Password" to receive a temporary password via SMS/ Email (*Temporary password is only valid for 24 hours, please reset a new password for permanent use asap)

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5. The message will pop-up after your click, select "return to main page"

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6. After receiving the temporary password, back to Toby App and input it to log in (please log-in with the phone number/ email address as user id depends on the way you receive the temporary password)

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7. Change to the new password once you log-in (You can refer to:  Change Password: Web Users)

 

Change Password: Web Users

1. Click on the icon at the top right corner

2. Select "Account Setting" in the drop-down list

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3. Enter your current and new password and click "Confirm"

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Change Password: App Users

1. Login to Toby App

2. Click "Profile" at the left bottom

3. Select "Account Setting"

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4. Click "Change Password" 

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5. Enter your current and new password and click "Confirm" at the top right corner

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Click to Login 

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