Customer Zone
Who are we?
Account Management
- How to register for a Toby account?
- What should I do if I accidentally deleted my account and want to re-register?
- How to Change the Language and Region
- How to Change User Name and Profile Picture?
- How do I change my password?
- How to Change the Email Address and Phone Number in Account?
To HOME - Home Services
- What is Direct Booking? Which Services Use the Direct Booking Model?
- Why are some home services not using the Direct Booking model?
- Things to Note after Booking your Cleaning Service
- What Should I Prepare Before the Cleaning Service?
- Do I need to provide cleaning tools and supplies to the cleaner ?
- 【Service Experience】 What Makes a Star-Rated Cleaner Different from a Regular Cleaner?
To HOME - Home Services Details
- Basic Home Cleaning Services
- Office Cleaning Service
- Post-Renovation Cleaning Service
- Move-In / Deep Cleaning Service
- In-Home Cooking Service
- 【Supplier Service】 Air Purification (Disinfection and Epidemic Prevention) Service
To HOME - Elderly Care
In Store - Online Appointment Services
- How to book a beauty service online ?
- How to handle aggressive sales tactics from merchants?
- How to restore a canceled service?
- How to change a scheduled appointment time?
- How to redeem a Booked service?
- What should I do if I arrive at a store and find that it is not open?
Find PROs - Postpartum Care
Find PROs - Renovation Services
- 【Renovation Process】 What should I do if I am dissatisfied with the performance of the renovation company?
- 【Renovation Process】 What should I do if the renovation company has not responded for more than three days?
- 【Renovation Process】 Can I Opt Out of Toby's Deposit Guarantee Program?
- 【Renovation Process】 Will a Consultant Conduct On-Site Inspections During My Renovation?
- 【Hiring an Agent】 Can I sign a contract without going through Toby?
- 【Hiring an Agent】 What recommendations will the Agent provide before I sign the contract? What Is the role of the consultant?
PROs Quotation Service
- Pro's Attitude or Quotation Issues? What to Do?
- How do I choose the right Service Pro?
- The Terms You Need To Know
- How do I get the Quotes from Pros?
- Customer Code of Conduct
- What's Next after submitting my service request?
Service Provider (Quotation Model)
About Toby
Getting Started
- Disputes with Consumers during transaction
- Rules Violation Case
- How To Register As HelloToby Pro?
- How to upload Business registration Certificate
- Why is my ID verification rejected?
- The Terms You Need To Know
Account Settings
- How to Change the Language and Region
- Forget/ Change password
- Change Account Name and Profile Picture
- Cannot receive SMS verification
- Change the Email Address and Phone Number in Account
- Turn On or Turn Off Email notifications
Profile
Toby Credits
Service Request
Consumers (iOS)
About Toby
Getting Started
Service Requests
- How do I choose the right Service Pro?
- How To Contact Pros
- How Do I Hire or Decline the Pro
- After click the "Hired" button, what to do if I change my mind?
- How to pay the Service Pros after submitting service request?
- How do I write reviews for the Service Pros?
Account Enquiries
Others
Service Providers (iOS)
About Toby
Getting Started
Account Settings
Profile
- Profile Introduction
- How to Edit Profile Information
- How to upload Business registration Certificate
- How to view my Profile?
- How to Check Your Rating and Review?
- How do I add or remove services?