Credits cannot be shown after successful transaction on third-party platform (Apple App Store)

Please confirm your transaction is success, and the receipt of purchasing HelloToby credits is issued and received.

If you confirmed the payment is success, please the step below:

1. Visit the page of Credit in My Account

2. Select "Purchase" (no need to purchase again)

3. Back to the previous page and Refresh the page. The record will be updated and your transaction will be shown on the page.

If the record is still not shown on your account, kindly send you registered e-mail address, phone numbers, etc. to prosupport@hellotoby.com.