Toby is dedicated to helping customers find the most suitable service experts in the shortest time possible by offering three different service modes: In-Store, Home Services, and Find PROs. Below is a detailed introduction to each mode:
“To HOME - Home Services”
This is a direct booking mode primarily focused on home services. It is particularly suitable for home services that require quick response, such as emergency repairs or cleaning. Customers only need to provide basic information such as service address, date, and time. After payment, Toby will immediately match the customer with a suitable service provider.
Examples of services: Home cleaning, pest control, air conditioner cleaning, air conditioner repair, etc.
“In-Store”
This allows customers to directly book various store services through Toby's website or app, with access to exclusive discounts.
Examples of services: Beauty treatments, massage, haircuts, etc.
“Find PROs”
Customers can choose the most suitable service provider based on their needs and preferences, ensuring a personalized and high-quality service experience.
Examples of services: Postpartum care, renovation, moving services, etc.
Comparison of the Three Service Modes:
| “To HOME - Home Services” | “In-Store” | “Find PROs” |
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Convenience & Efficiency
Customers can choose the service according to their needs without complicated booking process, and the matching result will be displayed directly.
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Exclusive Offers
Toby offers exclusive discounts for services booked through the platform.
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Self-Selection
Customers choose the service provider based on price, preferences, and service quality.
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Transparent Pricing
The prices for services booked through Toby are clear with no hidden fees.
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Transparent Pricing
The prices for services booked through Toby are clear with no hidden fees.
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Convenience & Efficiency
Multiple PROs provide quotes, giving customers more options without needing to contact providers individually for pricing.
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Platform Supervision
Toby monitors service providers to ensure quality standards are maintained.
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Platform Supervision
Toby supervises store services to ensure fairness and resolves any complaints effectively.
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Platform Supervision
All PROs must pass identity verification to ensure quality and reliability.
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Professional Customer Service Team
Our customer service team is available from 9 AM to 6 PM (Monday to Sunday, excluding public holidays) to assist with inquiries and concerns.
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Review Function
Customers can learn more about the quality and credibility of the services provided by the merchants through the merchant reviews, so that they can choose a better merchant.
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Review Function
Clients can choose a better PRO by knowing the quality and credibility of the service through expert evaluation.
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Clear Terms
The platform has clear terms and policies, and users must agree to these before booking to ensure any disputes can be resolved quickly.
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PROs Profiles
Each PRO has a detailed profile, including their background, experience, and professional skills, ensuring customers are confident in their choice.
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Toby's three service modes offer flexible and efficient solutions for customers with different needs, ensuring that every customer receives the most suitable service experience.