We're happy that you're able to find the Pro on HelloToby. However, please use your best judgment when hiring on HelloToby, just as you would when making any other important purchase or hiring decision.
Understand Pro's background
We do our best to make things easy for you by providing the information like reviews, profiles, company's verifications( i.e. Toby verified) and certifications but those only indicate that the service pro is a registered member of the Platform, and is not an endorsement, certification or guaranteed by the HelloToby. As with hiring decisions outside of HelloToby, we highly encourage you to be diligent and do your research to understand the pro's background and service quality better before making any hire decision.
Contract and payment
As the hiring decisions happen outside of HelloToby and we do not interfere with the communication and transaction process, It's very important to sign the contract and reach a clear agreement with the pro on the project details, payment, and deadline and so on before the transaction. And always make sure to get a receipt from the pro and save copies of all records and receipts.
Use HelloToby Chat to contact your Pro, so everything you discussed is saved to prevent any controversies in the future.