How do I change my password?

1. Go to HelloToby and Click “Login” at the top of the page

2. Click “Forgot Password”

3. Enter your email address and receive your temporary password through Email.

OR

4. Enter your phone number and receive your temporary password through SMS.

5. Using the temporary password to log in and change the new password

Forgot Password: App Users

1. Go to HelloToby App and Click "Profile" and "Log In"

2. Click "Forget Password" and choose Browser

3. Type the email address/phone number you use for HelloToby and click “Reset Password”

4. You will receive an email/SMS with the temporary password

5. Please use the temporary password to login HelloToby mobile account

*Temporary password is only valid for 24 hours, please reset a new password for permanent use asap.

Change Password: Web Users

1. Click " Account Settings"

2. Set your password

Change Password: App Users

1. Login to HelloToby App: Android OR iOS

2. Click "Profile" and "View and edit account"

3. Click "Change Password" to renew password

Click to Login