Merchant Zone (Store Model)

Introduction & Guidelines

• How to Increase Customer Bookings?
• Guidelines on Promotional Practices
• How to Improve Your Merchant Ranking?
• How to handle returning customers attempting to use new customer discounts?
• When can customers request a refund?
• What should I do if a customer files a complaint against me?

Account Settings

• Why should you list your services on Toby ?
• How to successfully list your services on Toby?
• How do I change my password?

Merchant Voucher Enquiries

• How to view details of Sold Vouchers?
• How to contact customers with vouchers?
• How to redeem vouchers?