Each service has a minimum duration; for our accompaniment service, the minimum booking is 3 hours. This requirement is in place to ensure that you—or your loved one in need of care—receive sufficient companionship and support, whether for a hospital follow-up appointment or participation in outdoor activities.
To better coordinate your schedule, we recommend that you consider travel time when booking the service. In addition to your usual transit time, we advise adding an extra 15-minute buffer to accommodate any potential emergencies or delays. This extra time helps ensure that you arrive at your destination on time and can fully enjoy the accompaniment service.
If you require more detailed arrangements or have any special requests, please provide the relevant notes during booking so that we can make the necessary arrangements or communicate further. We are committed to offering thoughtful and comprehensive service to ensure you feel secure and comfortable when using our accompaniment service.
Should you have any questions or need further information, please do not hesitate to call 37033250 or email prosupport@hellotoby.com. Our customer service team is available from 9:00 AM to 6:00 PM (Monday through Sunday, excluding public holidays).