To make it easier for you, you may use the Tag feature to categorize your customer requests. Currently, it's available in the HelloToby App.
1. Login to HelloToby App.
2. Click " Inbox " to view all the requests
3. Choose the request you would like to add the tag
4. Click " Add Tag " and add the Tag you want
5. The Tag will be shown next to the username after added
6. If you'd like to sort the request by the Tag, simply click " No Tag Filter " on the Projects page
7. Choose the Tag you want
8. If you want to remove the Tag, click the tag on the request page
9. Click " Remove " to delete it