What's Next after submitting my service request?

After submitting a service request, you will be notified by SMS and App push notification (if applicable) when suppliers have sent you a Quote within 72 hours. 

Whether or not you decide to hire, please click " Decline " or " Hire " or reply to the Pro after you received the Quote. If there is no reply from you after the quote is viewed, the Suppliers might contact you through Whatsapp or Call.

What's Next?

1. Guideline for Web Users

2. Guideline for App Users

Guideline for Web Users 

1. Log in to your account and click the service request

2. Click the quotes to view more details.

3. Check the message of the quote, Price, Pro's Profile and Review etc. And reply the Pro, kindly note if no reply from you, the Pro will contact you through Whatsapp or Call.

4. Click " Decline" or " Hire " to indicate your hiring decision. 

5. Review the suppliers after the Project has been finished. You will be much appreciated if you can share your feedback with other HelloToby users. 

Guideline for App Users

1. Login to the App

2. Switch to Consumer Interface and Click " Projects "

3. Click the service requests 

4. The Price and Pro's basic info will be shown, click to view the Detail

5. Click " About Pro " to view the Pro profile and previous customer reviews

6. Click " Call Pro " if you would like to speak with the Pro by phone

7. Send the message to inform the Pro whether the quote is suitable or not.

8. Click " Decline " or " Hire " after the consideration.

* Whether hiring or not, please reply to the Pro after you received the Quote. If no reply from you after the quote is viewed, the Suppliers might contact you through Whatsapp or Call.

Your reply to the Pro is highly appreciated.

Click to check your Quotes Now