On the online platform, if you encounter a Pro with a poor attitude or have concerns about their quotation, you can provide feedback within 3 minutes of receiving the quotation. This feedback will be directly displayed on the pro’s profile to help other customers make informed decisions.
If the Pro's Attitude Is Unsatisfactory
- Identify Issues Early: If the pro responds rudely, is unprofessional, or ignores your concerns, take note and keep a record of the conversation.
- Communicate Calmly: Try to engage in a rational discussion with the pro and explain how their attitude has affected your experience. See if the issue can be resolved through communication.
- Report to the Platform: If the problem remains unresolved, we recommend filing a complaint with the platform, providing chat records or relevant evidence. The platform will review the situation with the pro, and if verified, appropriate actions may be taken. Your feedback will also be displayed on the pro's profile to alert other customers.
- Rate the Expert: You can rate the service, with 5 stars representing excellent service and 0 stars indicating extremely poor service. You may also leave a detailed comment to help the platform and other users better understand the pro's performance.
If You Are Dissatisfied with the Quotation
- Understand the Quotation Details: Request a breakdown of the charges to ensure the service content meets your expectations.
- Compare Market Prices: Cross-check the quotation with market rates. If the price is significantly higher, use market data to negotiate with the pro.
- Negotiate Adjustments: If the quotation is too high, consider narrowing the scope of service to lower the cost or requesting additional value-added services to justify the price.
If you and the pro cannot reach an agreement, you may choose not to accept the quotation and provide feedback to the platform, helping to further improve service quality.
If you have any questions or need further assistance, please feel free to call us at 37033250 or email prosupport@hellotoby.com. Our customer support team is available from 9 AM to 6 PM (Monday to Sunday, excluding public holidays).