Want to receive more quality quotes on Toby? It’s not just about filling out your service request clearly — good customer etiquette also plays a key role.
Respecting the professionals you engage with not only shows basic courtesy, but also directly impacts how many quotes you receive and the overall quality of the service.
Here are a few simple but important habits that can help you build a positive impression and attract more professionals to proactively reach out!
1. Always Reply: Communication is key to getting more quotes
On HelloToby, service pros pay a platform fee to send you a quote or contact you, so your response — even a short one — matters a lot!
📌 If a quote fits your needs:
Respond quickly to confirm, for example:
"Thank you for your quote — it’s very detailed! I’d like to hire you, and we can discuss the next steps soon."
📌 If a quote doesn’t meet your expectations:
Be polite and let the expert know, instead of leaving them on read. Here are some templates you can use:
"Hi, thanks so much for your quote! After consideration, it’s a bit above my current budget. Hope we’ll have a chance to work together in the future — all the best!"
"Sorry, the service schedule you proposed doesn’t quite fit my availability this time. Appreciate your effort, and I hope we can connect again!"
Note: Repeatedly ignoring quotes may reduce the number and quality of quotes you receive in the future.
2. Respect the Pros: Mutual trust starts with sincerity
Be mindful before sending a request:
Only make service requests when you genuinely need help, to avoid wasting pros’ time and resources.
Be open and specific in communication:
If the quote doesn’t work, explain why clearly. For example:
"My budget is around $XXX at the moment, so unfortunately I can’t take this offer. Thank you for understanding!"
If you have any doubts or questions:
"I have a question regarding the cleaning time — is it possible to adjust it a bit to better fit both our schedules?"
This shows sincerity and lets the pro know you’re serious about working together.
3. Be Honest: Help create a trustworthy service community
Even if you choose not to hire a pro, always give a clear and respectful reply — don’t leave things hanging.
If you do hire someone, leave an honest review afterward:
Even if the experience wasn’t perfect, you can give constructive feedback. For example:
"The service was overall quite good. Although there was a slight delay at the start, the pro handled it well. Still happy to recommend!"
This helps other users make informed choices and also helps pros improve their service.
If you have any questions or need further assistance, please feel free to contact us at 3703 3250 or email us at prosupport@hellotoby.com. Our customer service team is available from 9:00 AM to 6:00 PM, Monday to Sunday (excluding public holidays).