Once you have confirmed to hire a professional, the arrangement cannot be canceled.
To protect the interests of both customers and Pros, we strongly encourage you to carefully evaluate the following key factors before confirming any hiring decision:
1. Review the professional’s credentials and experience
Check the Pro’s background, certifications, years of experience, and past job success rate. A professional with solid qualifications and extensive experience is more likely to provide reliable and high-quality service.
2. Read customer reviews thoroughly
Positive feedback and high ratings are good indicators. Besides checking the score, we recommend reading the full reviews to understand how the Pro performs in real jobs and how previous customers felt about their experience.
3. Communication and responsiveness
Pros who communicate clearly and respond quickly are generally easier to work with and help ensure smooth service delivery. Try using the in-platform chat or direct contact (if applicable) to assess their professionalism and responsiveness.
4. Balance between price and service quality
When comparing quotes, consider both the scope and quality of the service offered — don’t rely solely on the lowest price. Check the Pro’s uploaded photos, videos, or any special offers they provide to better evaluate value for money.
5. Clearly communicate your needs and expectations
Before confirming a Pro, make sure to explain your requirements in detail, including the expected service process and any protection measures. This helps prevent future misunderstandings or disputes.
By taking these steps, you can confidently choose the most suitable Pro and ensure a positive service experience.
If you have any questions or need further assistance, please feel free to contact us at 3703 3250 or email us at prosupport@hellotoby.com. Our customer service team is available from 9:00 AM to 6:00 PM, Monday to Sunday (excluding public holidays).