The Terms You Need To Know

In this article, you'll learn all the important terms for you to get started

1. Service request

To let Service providers understand your project details and needs, all you need to do is answering a few questions about your project by clicking " Next". Your service request will be generated once you click " Submit Request ". You will be given a Request ID. You can only cancel but not edit it.

2. Pro

A Pro is a Toby service provider. We have more than 40K of registered service providers from different industries. After you submit a service request, you will be able to receive Quotes from different Pros. 

3. Quote

The Pros who are interested in your service request will send the Quote to connect with you. You will be able to find the " Price " and " Quote detail " in every quote, for more details, you could refer to: What's Next after submitting my service request? 

4. Profile

Before you hire a Pro, we highly recommend that you to view the Pro's profile to understand more about his/her service quality and the reviews from previous customers. 

5. Chatroom

To Make life easier, we provide the Chatroom for you to communicate with Pros. The quotes will be stored in the Chatroom page as well. In the Chatroom, you will be able to chat with the Pro, View the Quote, View the Pro's Profile, Call the Pro and Hire the Pro.

6. Review

Just like you check previous reviews, other customers want your reviews as well. We would highly recommend you to leave your feedback so that other Users can refer to that later on. Please refer to the link for more details: How do I write reviews for the Service Pros?