If you encounter a "Page Not Found" message after logging in, we sincerely apologize for the inconvenience. This issue may be caused by system errors or other technical reasons.
How to Resolve This Issue?
📌 Step 1: Take a Screenshot
- Please capture a screenshot of the error message that appears.
📌 Step 2: Contact Customer Support
- Email the screenshot to prosupport@hellotoby.com for further assistance.
- Our team will review and resolve the issue as quickly as possible to ensure you can use our platform smoothly.
Account Restrictions and Platform Regulations
🔹 Please note that Toby enforces strict user policies to maintain service quality and protect the interests of all users.
Your account may be restricted, frozen, or blacklisted if any of the following behaviors occur:
🚫 Violent or unlawful behavior towards service providers or platform staff.
🚫 Repeated no-shows (failure to respond or be available for a booked service 3 times or more).
🚫 Failure to settle additional service fees after a service has been completed.
🚫 Harassment of service providers or customer support staff.
We appreciate your understanding and cooperation in maintaining a fair and professional service environment.
If you have any questions or need further assistance, please feel free to contact us at 📞 3703 3250 or 📧 email us at prosupport@hellotoby.com. Our customer service team is available 🕘 from 9:00 AM to 6:00 PM, Monday to Sunday (excluding public holidays).