Toby’s pest control service is provided by Tabo's Service Limited., offering an extended free maintenance period and complimentary on-site inspections. The service utilizes registered professional pest control chemicals and equipment, ensuring safety for humans and pets while being environmentally friendly. The technicians are certified members of the Pest Control Personnel Association of Hong Kong (PCPA) and the Hong Kong Pest Management Association (HKPMA), possessing extensive experience and a strong reputation for effectively resolving all types of pest issues.
1. Frequently Asked Questions
Should pest control be done before or after move-in cleaning?
Ideally, pest control should be carried out after move-in cleaning. However, if pests are detected before moving in, it is advisable to conduct pest control beforehand. For termite prevention, treatment should be done before renovation work begins.
How long does the pest control process take?
The duration depends on the number of visits required and the complexity of the case.
Do I need to prepare anything before the service?
Generally, no special preparation is required. However, before treatment, food and kitchen utensils should be properly stored or covered. After the service, maintaining general cleanliness is sufficient. The treated area should be left undisturbed for 1 to 3 hours until the solution dries. No additional cleaning of household items is necessary.
How soon after pest control can I move in?
Most pest control solutions are safe for humans, allowing immediate occupancy. However, certain treatments, such as fogging for bedbugs, may require temporary evacuation for up to six hours. The technician will provide precise guidance before the service.
2. On-Site Inspection
Are there additional charges for on-site inspections?
- Remote areas: Additional HK$100–200
- Locations requiring over 4 floors of stair climbing: HK$20 per floor
3. Cancellation or Rescheduling
Can I cancel or reschedule my booking?
- Cancellation: If canceled at least 3 working days before the scheduled service, a HK$100 administrative fee will be charged. Cancellations on the same day are non-refundable, and we recommend proceeding with the scheduled service.
- Rescheduling: Requests must be made at least 24 business hours in advance. Rescheduling within 24 hours of the appointment will incur a HK$150 administrative fee.
4. Additional Information
Can pest control be performed if pets are present?
Yes. However, please inform us in advance so that appropriate precautions can be taken.
Can pest control be performed in a home with newborns?
Yes. However, prior notification is required so that necessary arrangements can be made.
Common Pest Control Methods:
- Chemical Spraying: Effective for termites, bedbugs, fleas, booklice, wood borers, and silverfish
- Cold Fogging: Effective for flying insects, mosquitoes, and cockroaches
- High-Temperature Treatment: Used for bedbugs
- Baiting: Suitable for termites, flying insects, mosquitoes, cockroaches, ants, and rodents
- Trap Baiting: Commonly used for flying insects, mosquitoes, cockroaches, and rodents
- Blocking and Sealing: Preventative measure against rodents
Avoid Purchasing Unregistered Pesticides
Using excessive or unverified pest control products without professional guidance can be extremely hazardous. Unregistered or improperly used insecticides can be lethal, causing immediate respiratory distress or even fatal reactions. Always rely on professional services for pest control.
Are pest control chemicals odorless? How do they work?
The chemicals used in Toby’s pest control services are government-registered, safe, and low-odor. They do not produce a strong or unpleasant smell. Once pests come into contact with the chemical, it penetrates their central nervous system, leading to paralysis and eventual death. Some formulations also have a contagion effect, spreading the treatment among pests.
Are pest control chemicals safe for children and pets?
- For children and warm-blooded pets (e.g., dogs, cats), the chemicals (excluding rodent bait) break down safely in their metabolism. However, as a precaution, it is recommended to vacate the treated area for 1 to 3 hours after the service.
- For cold-blooded pets (e.g., fish, reptiles), the chemicals can be toxic. During treatment, air pumps and filtration systems should be turned off, and tanks or cages should be covered. Once the treatment area has dried, normal conditions can be restored, and ventilation should be maximized.
How does fogging kill pests?
Fogging disperses a fine mist of pesticide particles (5-30 microns in size), which remains suspended in the air before settling. This allows the insecticide to directly contact pests, penetrate their nervous system, and cause paralysis and death. Fogging is an effective method for both indoor and outdoor pest control.
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For inquiries, please call 3703 3250 or email prosupport@hellotoby.com.