Toby’s in-home cooking service provides hourly assistants who have undergone rigorous interviews and screening. They possess excellent service attitudes, years of experience, and strong hygiene awareness. Additionally, our customer service team is available from Monday to Sunday, 9 AM to 6 PM, to assist you with your orders, ensuring a seamless and worry-free experience.
1. Booking Process
Upon completing your payment, you will receive a confirmation email indicating that your booking has been successfully submitted. We will begin the process of matching you with a cleaner. Once a match is made, you will receive a notification via SMS and email, along with the service provider’s details.
If we are unable to match you with a cleaner, you will receive an email informing you of the unsuccessful match.
Please note that submitting an order does not guarantee an immediate match. We will make every effort to find a suitable cleaner, and if unsuccessful, we will contact you by phone or email after 4:00 PM on the day before the scheduled service to discuss alternative arrangements.
2. Scope of Service
- Food preparation (Certain ingredients may require prior soaking by the client)
- Cooking meals
- Preparing soups
- Tidying up and cleaning cooking utensils
If ingredient purchasing is required, please note that the service provider may take approximately 45 minutes to 1 hour to complete the shopping. We recommend booking an additional hour of service time. The cost of ingredients will be reimbursed based on actual expenses incurred on the day of service.
The cooking service does not include:
- Washing dishes and cleaning up after meals
- Setting the dining table before meals
- Teaching cooking techniques
- Preparing festive foods (e.g. dumplings, New Year cakes)
For any additional requests, please indicate them when placing your order or contact our customer service team. We will do our best to accommodate your needs.
3. Service Duration Calculation
Is three hours sufficient for cooking?
The required cooking time depends on the quantity and complexity of the dishes. As a reference:
| 3 people or below | 4-9 people | 10people up | |
| In-Door Cooking | around 3 hours | around 4-5 hours | around 5-6 hours |
- Standard home-cooked meals typically require the specified duration.
- More complex or challenging dishes may require additional time.
If ingredient shopping is needed, please allow an additional 45 minutes to 1 hour.
For any specific requirements, please indicate them when placing your order or contact Toby’s customer service team at 3703 3250 in advance. We will make every effort to accommodate your request.
4. Frequently Asked Questions
Can the service provider assist with cleaning?
For in-home cooking services, the provider will only tidy up and clean the cooking utensils used. If additional cleaning services are required, please specify this when placing your order and select at least one extra hour to allow the service provider time to perform basic cleaning, such as mopping the floor.
Please note:
- The effectiveness of cleaning may vary depending on the size of the space and level of dirt accumulation.
- Not all cooking service providers are trained for household cleaning.
- If both cooking and cleaning services are required, we recommend booking separate services for cooking and home cleaning.
Are there any additional charges for the in-home cooking service?
Additional charges may apply if the cooking assistant is required to:
- Purchase ingredients
- Clean dishes after meals
- Perform other tasks beyond the standard service scope
What should I do if I have food allergies?
Food safety is a top priority. If you have any food or ingredient allergies, please indicate them clearly when placing your order and inform customer service. Additionally, please remind the service provider during the confirmation call and before cooking to ensure that the meals do not contain allergens.
Manage Your Booking
🔗 View your booking records: [Click Here]
🔗 Place an order now: https://bit.ly/HOCDweb
🔗 More FAQs: https://bit.ly/TobyHomeServiceFAQ
For any inquiries, please contact us at 3703 3250 during business hours, or email to prosupport@hellotoby.com .