Toby's Air Purification (Disinfection and Epidemic Prevention) service is provided by Tabo's Service Limited and is approved by the United States FDA and EPA. The service has been listed by the World Health Organization (WHO) as an AI-level epidemic prevention measure. The service also passes EU sterilization tests and complies with the EU EN14476 standard, offering broad-spectrum sterilization against various viruses and bacteria, including coronavirus. Using patented formulas imported from Europe and the United States, the service disinfects instantly, followed by the application of a long-lasting disinfectant layer that provides protection for up to 3 months. In addition to effective disinfection, the service also provides deodorizing effects. The formula has low corrosion, is harmless to humans, animals, and children, and will not cause secondary damage to the environment.
1. Booking Process
2. Frequently Asked Questions
3. On-site Inspection
4. Cancellations or Changes
5. Other Information
Booking Process
Once you complete the service information form, the cost will be calculated based on the usable area of your space, and charges may vary depending on the requested service time and location. After the on-site inspection, if the condition of the area is more severe than expected, the price may be adjusted based on environmental factors. Upon payment, you will receive a confirmation email confirming that your booking has been submitted, and arrangements for the technician to perform the service will be made. The technician will contact you prior to the service to provide instructions on how to handle items such as tidying up belongings, handling fabrics, and post-service cleaning requirements.
Frequently Asked Questions
What is the service time for indoor disinfection?
The disinfection service typically takes a few hours, depending on the usable area. The time required for service will be displayed at the time of booking.
Do I need to clear clutter in my home before the service?
Yes, customers are required to clear items from beds, food, and utensils before the service.
Are there any additional charges for indoor disinfection services?
The price includes the fixed number of rooms, kitchens, beds, cabinets, and door frames. If, upon on-site inspection, the quantities exceed the specified limits, additional charges will apply. Additionally, if the service location does not have an elevator and the technician needs to walk more than four flights of stairs, there will be an extra charge of $20 per additional floor. Please call 3703 3250 for any inquiries.
On-site Inspection
Will there be any additional charges during the on-site inspection?
For remote areas, an additional remote area fee will apply. If the location requires the technician to climb more than four flights of stairs, a charge of $20 per additional floor will be added.
Cancellation or Changes
Can I cancel or change my booking after purchasing the Air Purification (Disinfection and Epidemic Prevention) Service?
- Cancellation Policy: If you cancel 3 working days prior to the service date, a cancellation administrative fee of $300 will apply. Cancellations made on the service day will not be refunded, and we recommend allowing the technician to proceed with the service.
- Rescheduling: If you need to reschedule, please do so at least 24 hours (during business hours) before the service time. $50 administrative fee will apply for any rescheduling requests. If the request is made within 24 hours before the service, we recommend proceeding with the scheduled service. Rescheduling requests within 24 hours will not be accepted. For inquiries, please call 3703 3250 or email prosupport@hellotoby.com, where our team will assist you.
Benefits of Professional Disinfection Services
While regular cleaning may make your home appear spotless, it often hides a significant amount of invisible bacteria. Unlike viruses, bacteria cannot be eradicated by typical household cleaning products, requiring specialized instruments and certified products for effective disinfection.
Professional disinfection companies use natural ingredients and certified disinfectant products to ensure both effectiveness and safety. Compared to bleach, ozone, or alcohol, these disinfectants offer high sterilization and deodorization capabilities while being less corrosive and safer for all age groups. The service is suitable for various indoor spaces, including living rooms, kitchens, bathrooms, shoe cabinets, and more. It helps eliminate influenza viruses and bacteria, reduces the risk of illness and cross-contamination, and effectively neutralizes allergens and odors, leaving the air fresher.
Disinfection Service Steps and Principles
Two-in-One Disinfection (Available for Online Booking)
Step one: Professional technicians will perform ULV (Ultra Low Volume) Cold Fog Disinfection to sanitize the entire space, ensuring continuous effective sterilization and purification.
Step two: Using a patented formula from Europe and the U.S., immediate disinfection is followed by the application of a long-lasting disinfectant layer, which provides up to 3 months of protection. In addition to disinfection, the service effectively deodorizes. The formula has low corrosion, is harmless to humans, animals, and children, and does not cause secondary harm to the environment.
Three-in-One Disinfection (Requires Phone Reservation)
This service involves three steps:
- Professional technicians perform internal high-temperature disinfection and purification to decompose viruses, bacteria, and organic compounds.
- Technicians carry out wiping to remove any remaining disinfectant residue.
- Cold fog disinfection is applied to all spaces, ensuring ongoing effective protection.
Disinfection and Sterilization Capabilities
The disinfectant used by Toby, Apesin Combi DR (and other APESIN series products), is approved by the U.S. FDA and EPA and listed by the World Health Organization (WHO) as an AI-level epidemic prevention measure. It meets EU sterilization standards, EN14476, and is effective in killing a wide range of viruses and bacteria, including the coronavirus.
Other characteristics of Apesin Combi DR:
- Effective time: Instant, no residue left.
- Odor: Colorless and odorless.
- Impact on humans and the environment: Harmless.
- Manufacturer: Germany.
How Often Should Disinfection Be Performed in Different Locations?
Home Disinfection
For homes with lower foot traffic, disinfection every six months is generally sufficient. For offices, disinfection every six months is also recommended as adult hygiene awareness and immunity levels are relatively higher.
Office, Kindergarten, School, and Nursing Home Disinfection
For schools, kindergartens, nurseries, and nursing homes, it is recommended to conduct disinfection every 2-3 months due to higher foot traffic and a greater risk of bacterial and viral transmission. Studies indicate that bacteria on office desks can be 400 times more prevalent than on toilet seats. Moreover, children and the elderly have weaker immune systems, making them more susceptible to infections, so frequent cleaning and disinfection are essential to prevent the spread of diseases.
Public Places / Shopping Mall Disinfection
For public spaces and malls, where people frequently visit, such as gyms, shops, and beauty salons, bacteria and viruses can spread rapidly. Monthly disinfection is highly recommended.
Hospital/Clinic Disinfection
Hospitals and clinics, due to the high presence of bacteria and viruses, require disinfection weekly. Specific arrangements can be made with the cleaning company to meet your needs.
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For any inquiries, please contact us at 3703 3250 during business hours, or email to prosupport@hellotoby.com .