【Hiring an Agent】 Are the renovation companies recommended by the Agent trustworthy?

We understand that trust and quality are top priorities when selecting a renovation company. To ensure that our customers receive the highest quality service, Toby has established a strict verification and matching system. Below are the key measures we take to ensure the reliability of the renovation companies we recommend:

📌 1. Strict Screening & On-Site Verification

Since the establishment of Toby’s renovation department in early 2020, we have been committed to introducing high-quality renovation companies to our customers.

✔ Rigorous selection process – We thoroughly screen and verify the craftsmanship of each company.
✔ On-site inspections – Our consultants visit project sites to ensure that every renovation meets high industry standards.

📌 2. Deposit Guarantee Program for Added Security

Our Deposit Guarantee Program ensures accountability and quality:

✔ Final payments are only released if the renovation company meets the agreed-upon standards.
✔ If the renovation company fails to fix any defects after being notified, our consultant engineers have the authority to arrange repairs, deducting the costs from the security deposit.
✔ This mechanism protects customers from potential financial and quality risks.

📌 3. Personalized Matching Service

To help customers find the best-fit renovation company, we offer a tailored matching process that considers:

✔ Customer requirements and budget
✔ Design style preferences
✔ Work quality and past customer feedback

The selection process is not just about pricing—it also ensures that the company’s work aligns with the customer’s expectations.

📌 4. Legal Compliance & Proven Work Records

All renovation companies on our platform must provide:

✔ Valid business registration and legal documentation
✔ Proven work experience with case studies

This ensures that every renovation company we recommend is legally operating and highly professional.

📌 5. Market Reliability & Risk Mitigation

The renovation industry can be unpredictable, and companies sometimes face sudden closures.

✔ Recent industry cases of sudden business closures highlight the importance of choosing verified companies.
✔ To reduce risks, we continually enhance our screening and verification processes.

📌 6. Preventing Project Delays & Quality Issues

We proactively handle issues such as delays and poor workmanship:

✔ If problems arise, our consultants intervene immediately.
✔ If the renovation company fails to resolve issues promptly, our consultant engineers will arrange necessary repairs.

📌 7. Our Verification Process

To maintain high standards, every renovation company that applies to join our platform undergoes:

✅ Business registration verification
✅ Company founding year check
✅ TU credit report assessment
✅ License verification
✅ Two-hour interview process
✅ Office visit (to inspect material samples, hardware, and finishes)
✅ Site visit (to ensure proper plumbing, furniture craftsmanship, flooring standards, waterproofing, and structural compliance)

Upon passing all evaluations, companies receive the Toby Engineering Guidelines, which they must follow. During the renovation process, companies must submit photo updates to keep customers informed.

If the customer opts for an upgraded service, our engineering consultants will conduct on-site inspections and provide real-time adjustments if necessary.

💡 Why Choose a Toby-Recommended Renovation Company?

Through strict screening, deposit guarantees, and personalized matching, Toby ensures that the renovation companies we introduce are reliable, high-quality, and professional.

✔ Comprehensive vetting & verification
✔ Deposit-backed security for accountability
✔ Personalized recommendations based on customer needs
✔ On-site inspections for added quality assurance

Our top priority is to give customers peace of mind and ensure they receive the best renovation experience possible.