If you have been unable to receive a response from the renovation company for more than three days, you may take the following steps to resolve the issue:
1️⃣ Contact the Platform Representative
- Notify the representative: Please contact your renovation platform representative immediately and request direct contact details for the assigned consultant.
- Role of the representative: Their primary responsibility is to facilitate communication and coordination between customers and renovation companies, ensuring prompt issue resolution.
2️⃣ Reach Out to the Consultant
- Try contacting them again: Call the assigned renovation consultant directly to report the situation.
- Role of the consultant: They are responsible for ensuring direct communication between you and the renovation company, as well as maintaining project quality. They should actively assist in addressing the issue and expediting the response.
3️⃣ Keep a Record of Communication
- Document all interactions: Keep a record of all communications with the renovation company and consultant, including dates, times, and content, to provide supporting evidence if needed.
By following these steps, you should be able to resolve communication issues and ensure the smooth progress of your renovation project.
If you have any questions or need further assistance, please feel free to contact us at 📞 3703 3250 or 📧 email us at prosupport@hellotoby.com. Our customer service team is available 🕘 from 9:00 AM to 6:00 PM, Monday to Sunday (excluding public holidays).