Yes, you may choose not to sign a contract through Toby, but we do not recommend it. Toby provides a 7-Stage Payment Term designed to maximize financial security for customers. Here are some key benefits of this structured payment system:
📌 Why Use Toby’s 7-Stage Payment Term?
1️⃣ Reduced Upfront Payment Risk
- Payments are made in stages, meaning you only pay for work that has been completed.
- For example, you only pay for furniture delivery once it arrives at your home, significantly reducing prepayment risks.
2️⃣ Lower Financial Burden
- Instead of making a large one-time payment, staged payments allow you to manage your cash flow more effectively.
- This provides greater financial flexibility throughout the project.
3️⃣ Stronger Consumer Protection
- The 7-Stage Payment Term has been reviewed by legal professionals to ensure fair protection for customers.
- Renovation companies must complete each phase of work before receiving payment, encouraging them to stay on schedule.
- If issues arise, you retain leverage through the remaining unpaid amounts, safeguarding your investment.
📌 What Happens If I Choose Not to Follow Toby’s Payment Terms?
- You may negotiate alternative payment arrangements directly with the renovation company.
- However, this removes the financial safeguards and flexibility provided by Toby’s 7-Stage Payment Term.
- If any disputes arise between you and the renovation company, Toby will not be able to assist in resolving the issue unless the contract was signed through our platform.
💡 Recommendation
While you have the right to sign contracts independently, we strongly recommend using Toby’s structured contract and payment terms to ensure financial security and project accountability.
If you have any questions or need further assistance, please feel free to contact us at 📞 3703 3250 or 📧 email us at prosupport@hellotoby.com. Our customer service team is available 🕘 from 9:00 AM to 6:00 PM, Monday to Sunday (excluding public holidays).