【Renovation Process】 What should I do if I am dissatisfied with the performance of the renovation company?

If you are dissatisfied with the performance of the renovation company, you may take the following steps to seek assistance:

1️⃣ Contact the Platform Representative

• If you found the renovation company through the Toby platform, please contact our representative immediately. We will assist in facilitating communication with the renovation company, coordinating a resolution, and providing the necessary support.
  
  

2️⃣ Seek Assistance from a Renovation Consultant

• If you have subscribed to Toby’s value-added services, a renovation consultant will be assigned to assist you. The consultant’s role is to monitor the project progress and ensure that the quality meets the required standards. They can conduct on-site inspections based on your concerns, provide professional advice, and propose appropriate solutions.
  
  

3️⃣ Submit a Formal Complaint

• You may submit a written complaint to either Toby or directly to the renovation company, detailing your dissatisfaction and the specific issues encountered. This creates an official record, which will facilitate further follow-up and resolution.
  
  

By following these steps, you can effectively address any concerns regarding the renovation company’s performance while safeguarding your rights and interests. If you require further assistance, please do not hesitate to contact Toby’s customer service team, and we will be more than happy to provide additional support and guidance.