At Toby, our service booking model is divided into three main types:
- "Find PROs"
- "Online Booking for In-Store Services"
- "Direct Booking to HOME"
Different services require different booking approaches to ensure a convenient and seamless experience. Among these, home services use the direct booking model.
Why Use Direct Booking for Home Services?
Home services often require quick responses to urgent needs, such as repairs, cleaning, or other household services. With Direct Booking, customers can instantly confirm a service, ensuring a faster and more efficient process.
- No need to manually search for PROs—simply enter the required service details (e.g., service location, date, and time).
- Immediate expert matching after payment, ensuring the quickest possible service arrangement.
Services That Use Direct Booking
| Service Category | Service Name |
|---|---|
| Regular Home Services | Basic Home Cleaning Services |
| In-Home Cooking Service | |
| Deep Cleaning Service | Post-Renovation Cleaning Service |
| Move-In / Deep Cleaning Service | |
| Supplier Service | Air Conditioner Cleaning |
| Carpet Cleaning & Maintenance | |
| Purification Services | Formaldehyde Removal |
| Air Purification (Disinfection and Epidemic Prevention) Service | |
| Mold Removal & Prevention | |
| Pest Control Services | Pest Control Service |
| Pest Control – Rodents | |
| Pest Control – Termites | |
| Pest Control – Cockroaches | |
| Pest Control – Bed Bugs | |
| Pest Control – Booklice (卜泥), Clothes Moths, and Woodworms |
Need Help with Your Booking?
If you have any questions regarding the booking process, feel free to contact us:
📞 Call us at 3703 3250 (Available 9:00 AM - 6:00 PM, Monday to Sunday, excluding public holidays)
📧 Email us at prosupport@hellotoby.com
Our customer service team is happy to assist you! 😊