When booking a pest control service, please take note of the following important points:
1. Home Cleanliness
Before the pest control service, a general home cleaning is recommended to ensure the technician can work efficiently. However, deep cleaning is not required, as it may interfere with the expert’s assessment of the environment.
2. Home Setup
There is no need to clear out your home—keeping it in its normal state allows the service provider to effectively identify and treat pest-prone areas.
3. Household Members
If there are pets, infants, or young children at home, please inform the service provider in advance so they can make the necessary arrangements to ensure safety during the treatment process.
4. Pest Control Chemicals
Toby’s pest control treatments mainly use natural and non-toxic solutions that are safe for humans and pets. In most cases, you can return home immediately after the service.
However, for certain pests, stronger treatments may be required. For example, fogging treatments for bed bugs may require temporary evacuation for up to six hours. The service provider will explain the necessary precautions before the treatment.
Summary
To ensure a smooth pest control service:
✅ Keep your home generally clean before the appointment.
✅ Inform the service provider if you have pets, infants, or children.
✅ Be aware of potential temporary evacuation requirements, depending on the type of treatment needed.
For further inquiries, feel free to call us at 3703 3250 or email prosupport@hellotoby.com. Our customer service team is available from 9:00 AM to 6:00 PM, Monday to Sunday (excluding public holidays).