The key difference between Star-Rated Cleaners and Regular Cleaners lies in the quality control and assessment process behind their selection.
1️⃣ Strict Qualification Standards
- Star-rated cleaners must meet specific professional standards, including:
- Performance monitoring
- Attitude assessments
- Problem-solving skills evaluation
- Industry knowledge tests
- Additionally, they must have extensive experience or hold relevant certifications before being invited to become Star-Rated Cleaners.
- This rigorous selection process ensures that only highly qualified professionals provide service.
2️⃣ Customer Ratings & Performance Monitoring
- Star-rated cleaners must consistently maintain a high customer rating of 4.7 or above to retain their status.
- This rating system motivates them to deliver outstanding service and continuously earn client trust.
- By setting a high standard, we ensure that customers receive top-quality home cleaning services.
3️⃣ Higher Service Value
- The pricing for star-rated cleaners is slightly higher than for regular cleaners, reflecting their expertise, professionalism, and service quality.
- Customers choosing a star-rated cleaner can expect a higher level of professionalism, efficiency, and attention to detail.
Through comprehensive monitoring, testing, and evaluation, we ensure that star-rated cleaners consistently deliver premium-quality service. Every step of the process highlights our commitment to excellence and customer satisfaction.
📞 For inquiries, contact us at 3703 3250
📧 Email us at prosupport@hellotoby.com
🕘 Customer Service Hours: 9:00 AM - 6:00 PM (Monday to Sunday, excluding public holidays)