1. Under “Hot Deals” section of a specific store, select the deal that you would like to choose by clicking the “Buy now” button.
2. After entering the deal page, you can check the deal details, including the price and the terms and condition, in which states the effective period, how to use the voucher and warm reminders.
3. After checking the deal details, choose the quantity of voucher you would like to purchase and click “Buy now”.
4. On the payment page, type in the information needed for payment method. If you have special requests, you can write it down in the remark section.
5. Please finish the payment within the 30 minute time limit and click “Confirm”. (You can check the “time remaining” shown at the bottom of the page)
6. When you have confirmed your payment, please check your email for a confirmation email with an order ID and the related store’s contact information.
(If you did not receive any email, you can take a look at this article: {get link})
7. Contact the store according to the contact information provided in the email. During reservation process, notify the store that you have bought a voucher via Toby.
8. After successful reservation, fulfill your appointment. You have to show the order ID in your confirmation email in order to finish the redemption of the voucher.
If you have any questions or need further assistance, please feel free to contact us at 📞 3703 3250 or 📧 email us at prosupport@hellotoby.com. Our customer service team is available 🕘 from 9:00 AM to 6:00 PM, Monday to Sunday (excluding public holidays).