Toby understands that there may be occasions when a customer arrives at a store only to discover that it is closed. We sincerely apologize for this inconvenience and assure you that we will take strict disciplinary actions and regulatory measures against the concerned merchant.
In such cases, you may:
- Proactively contact the merchant to request a rescheduled appointment.
- Take photos of the situation and email them to prosupport@hellotoby.com to apply for a refund.
If you have any questions or need further assistance, please feel free to call 37033250 or email prosupport@hellotoby.com. Our customer service team is available from 9:00 AM to 6:00 PM, Monday through Sunday (excluding public holidays).
For more details regarding refunds, please refer to the “When will I receive my refund?” section.