Why Can’t I Use My Discount?

Toby carefully selects a variety of merchants each month who offer diverse beauty and health services. Depending on the merchant and service category, Toby provides various discounts, including special promotional offers. In addition, Toby occasionally credits discount coupons to customers’ accounts that can be used at designated merchants and for specific services. However, the use of all discounts and coupons is subject to specific terms and conditions.

Please note the following important terms and conditions when using coupons:

• Validity Period:
  Coupons have an expiration date and must be used within their valid period. Expired coupons cannot be used.

• Applicable Merchants:
  Some coupons may only be applicable to certain merchants or service categories.

• Minimum Spend:
  Some coupons require a minimum purchase amount in order to be used.

• Applicable Dates:
  Certain coupons may be limited to specific dates or time periods.

• Single Use:
  Coupons are typically for one-time use only and cannot be combined with other discounts or coupons.
  
  Here will be an example:

For example, the coupon code displayed in the image offers an additional discount of HK$200 for selected store. The terms for this coupon code are as follows:

1. This discount cannot be used in conjunction with any other discounts.
2. The coupon code is applicable only to the specified selected store.
3. The discount applies only to orders paid online.
4. The discount cannot be exchanged for cash, cash vouchers, or converted into any other offer.
5. It is the user’s responsibility to review the relevant terms and conditions; by participating in this promotion, you agree to and accept all such terms and conditions.

These terms ensure the fairness of our promotional activities and help both merchants and customers enjoy the benefits provided on our platform. Please make sure to carefully review the relevant terms before using a coupon to ensure you can fully enjoy your discount.

If you have any questions or need further assistance, please feel free to call 37033250 or email prosupport@hellotoby.com. Our customer service team is available from 9:00 AM to 6:00 PM, Monday through Sunday (excluding public holidays).