If customers encounter abnormal conditions, you can contact us directly.
Abnormal conditions include:
- You were overcharged
- Purchase of voucher is not possible after you entered related information
- The charge on the purchase page is false.
If you have any questions or need further assistance, please feel free to contact us at 3703 3250 or email us at prosupport@hellotoby.com. Our customer service team is available from 9:00 AM to 6:00 PM, Monday to Sunday (excluding public holidays).