If you wish to restore a canceled service, you will need to place a new order. Follow these steps to rebook your service:
Step-by-Step Guide to Rebooking a Canceled Service
๐ Step 1: Log in to Your Toby Account
- Website Version: After logging in, go to "Booking & Deals Management."
- Mobile App Version: After logging in, tap "Orders."
๐ Step 2: Locate the Canceled Service
- Find the canceled service from your order history.
- (For mobile app users) You can filter canceled bookings by tapping "Cancel/Refund" for easier access.
๐ Step 3: Rebook the Service
- Tap "Book Again" to proceed with the rebooking.
- Follow the standard booking process to confirm your appointment.
For more details on the online booking process, please refer to [How to Book a Service Online?]
If you have any questions or need further assistance, please feel free to contact us at ๐ 3703 3250 or ๐ง email us at prosupport@hellotoby.com. Our customer service team is available ๐ from 9:00 AM to 6:00 PM, Monday to Sunday (excluding public holidays).