Once payment is successfully completed, you will receive a "Payment Confirmation Email" within approximately 15 minutes.
๐น If you do not receive the confirmation email, please check your spam/junk mail folder. If you find an email from Toby, mark it as "Not Spam" to ensure future emails arrive in your inbox.
Below is a step-by-step guide to retrieving your redemption code for service use.
Step-by-Step Guide to Redeeming Your Service
๐ Step 1: Log in to Your Toby Account
- Website Version: After logging in, go to "Booking & Deals Management."
- Mobile App Version: After logging in, tap "Orders."
๐ Step 2: Select the Service to Redeem
- Find the service you wish to use.
- The service status should be "Pending Use" (ๅพ ไฝฟ็จ).
๐ Step 3: Retrieve Your Redemption Code
๐น For Website Users:
- Click the pink-colored redemption code text to view your code.
๐น For Mobile App Users:
- Tap "Redemption Code" to access your code.
If you have any questions or need further assistance, please feel free to contact us at ๐ 3703 3250 or ๐ง email us at prosupport@hellotoby.com. Our customer service team is available ๐ from 9:00 AM to 6:00 PM, Monday to Sunday (excluding public holidays).