If you wish to change the time of a booked service, you must contact the merchant directly to request a modification. Otherwise, you may need to cancel your existing booking and make a new reservation.
🔹 Important Note:
- Changes or cancellations are not allowed within 1 hour before the scheduled service time.
- Below are the steps to quickly obtain the merchant’s contact information for rescheduling.
Step-by-Step Guide to Rescheduling Your Booking
📌 Step 1: Log in to Your Toby Account
- Website Version: After logging in, go to "Booking & Deals Management."
- Mobile App Version: After logging in, tap "Orders."
📌 Step 2: Select the Appointment You Want to Change
- Find the service booking you wish to modify.
- The service status should be "Pending Use" (待使用).
📌 Step 3: Contact the Merchant
🔹 For Website Users:
- Click "Change Time" to access the merchant’s phone number.
🔹 For Mobile App Users:
- Tap the "Help" button in the top right corner.
- Select "Reschedule Appointment" to find the "Call Merchant" button.
If you have any questions or need further assistance, please feel free to contact us at 📞 3703 3250 or 📧 email us at prosupport@hellotoby.com. Our customer service team is available 🕘 from 9:00 AM to 6:00 PM, Monday to Sunday (excluding public holidays).