How to Find "No Hard Sell" Certified Merchants?
🔹 On the Website:
- When browsing beauty services, go to the left-hand "Quick Filter" menu and check the "No Hard Sell" option.
🔹 On the Mobile App:
- Tap "Filter", then select "No Hard Sell" to refine your search.
Toby "No Hard Sell" Certification Standards
To combat common aggressive sales tactics, Toby has set strict standards to ensure a comfortable and pressure-free experience for users. Merchants who receive this certification must sign an agreement with Toby, pledging to follow these four key principles:
✅ Consultations are limited to a maximum of 20 minutes before or after the service.
✅ Only one staff member is allowed to provide service consultation to a customer at any time.
✅ No sales discussions (e.g., mentioning package deals or pricing) during the service itself.
✅ Respect for customer decisions – If a customer declines twice (e.g., says, "I’ll think about it" or "No, thank you"), the merchant must immediately stop any sales attempts.
What to Do If You Encounter a "No Hard Sell" Merchant Engaging in Aggressive Sales?
If you experience aggressive sales tactics at a certified "No Hard Sell" merchant, please report it to us:
📩 Email: Send proof or details to prosupport@hellotoby.com.
📞 Hotline: Call us at 3703 3250 to provide feedback.
🚨 Internal Investigation & Certification Removal Policy
- If a certified merchant receives two valid customer complaints about aggressive sales within three months, their certification will be immediately revoked.